RETURN POLICY + SHIPPING INFO
WE ONLY OFFER ONLINE STORE CREDIT FOR RETURNS!
ALL SALE ITEMS ARE FINAL SALE!
We do not offer refunds back to your method of payment. Please feel free to contact us with any questions regarding sizing and styling! Send an email to Bittano.com and we will reply within 24-48 hours. Once orders are placed, they cannot be canceled. Store credit does not expire. Store credit is sent to the email address on file in the form of discount code via email once your return has been processed. Returns are processed and discount codes are issued every 3-5 days.
Online orders can be exchanged at storefront All returns must be received within 21 days of the original order date. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached.
PLEASE SEND RETURNS TO:
6609 hillcrest ave suiteA
dallas tx 75205
We do not send return labels, so you can send returns back however you prefer.
Original invoice must be included in your return package.
Any returns past the policy date will not be accepted or store credited.
What items cannot be returned?
Returns & Exchanges
Returns are processed within 3-5 days of delivery.
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.
PLEASE BE AWARE due to limited quantity of inventory, We will notify you if the merchandise you selected is currently out of stock.
We cannot guarantee exchanges or hold items after your returns are delivered. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-Gift Card for store credit.
When will my order ship?
All orders are processed within 2-5 business days. Please note, orders are not processed on Saturdays, Sundays or holidays.
How do I know the status of my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a tracking number.
What if I received a damaged item?
Damaged merchandise must be reported prior to wear . All damage reports must be made within 3 days of the delivery date. Please email firstname.lastname@example.org immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.
QUESTIONS and CONCERNS
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at Bittano.com